Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Acceptable Use

By accessing curtainsparts.com, you agree to use our website for lawful purposes related to home furnishing purchases. You must not:

• Use automated systems to extract product information
• Reproduce our curtain designs or product photography without permission
• Misrepresent your identity when placing orders

1.2 Intellectual Property

All content on our website, including product designs, images of our curtain poles, finials, and fire tools, are the property of CURTAINS accessories Sale. Our handmade cushion cover patterns and curtain pole bracket designs are protected by copyright.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our home furnishings including:

• Complete curtain pole sets and dormer rods
• Handmade cushion covers and fabrics by the metre
• Fireside accessories like log baskets and ironwork fireguards

Colour representations may vary slightly due to monitor settings. Fabric samples are available upon request.

2.2 Custom Products

Made-to-order items (portieres, custom-cut fabrics) cannot be returned unless faulty. Please review measurements carefully before ordering.

3. Ordering Process

3.1 Placing an Order

When selecting items like curtain rings or finials:

• Ensure correct quantities for your curtain pole sets
• Verify shipping restrictions (we don’t ship to some Asian regions)
• Check that curtain pole brackets match your wall type

3.2 Order Confirmation

After ordering curtain holdbacks or outdoor fire bowls, you’ll receive:

• Immediate email confirmation
• Processing update within 1-2 business days
• Dispatch notification with tracking information

4. Payment Terms

4.1 Accepted Methods

We accept:

• Visa, MasterCard, JCB
• PayPal

Payment is processed when your curtain draw rods or other items are dispatched from our Cambridge workshop.

4.2 Pricing

All prices include VAT where applicable. We reserve the right to adjust prices for fabrics by the metre or companion sets due to material cost changes.

5. Shipping Policy

5.1 Delivery Options

For your curtain accessories and home furnishings:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over £50 via EMS (15-25 business days)

5.2 Delivery Responsibilities

Once items like ironwork fireguards or curtain pole brackets are dispatched:

• You must provide accurate delivery information
• Signature may be required for high-value items
• Report damaged packages within 48 hours

6. Returns & Exchanges

6.1 Return Policy

Our 15-day return policy covers most items except:

• Custom-cut fabrics (unless faulty)
• Made-to-order portieres
• Final sale items

Return shipping costs are the customer’s responsibility unless the return is due to our error.

6.2 Exchange Process

To exchange curtain rings or finials:

• Initiate return within 15 days
• Specify replacement item clearly
• Price differences will be adjusted

7. Liability Limitations

7.1 Product Use

Our curtain poles and fire tools are designed for domestic use. We’re not liable for:

• Improper installation of curtain pole brackets
• Misuse of fireside accessories
• Weather damage to outdoor fire bowls

7.2 Website Availability

We strive to maintain uninterrupted access to curtainsparts.com but aren’t liable for temporary outages affecting your ability to purchase curtain holdbacks or other items.

8. Customer Responsibilities

When using our services, you agree to:

• Provide accurate information when ordering fabrics by the metre
• Inspect delivered items like log baskets promptly
• Follow care instructions for handmade cushion covers
• Use curtain draw rods and hooks & cleats as intended

9. Contact Information

For questions about our complete curtain pole sets or these terms:

CURTAINS accessories Sale
10 Mill Rd, Cambridge, GB CB7L 4XT
Email: [email protected]