At CURTAINS accessories Sale, we combine the craftsmanship of our premium home furnishings with reliable delivery services and a customer-focused returns policy. Whether you’re enhancing your windows with our complete curtain pole sets or selecting the perfect finials to complement your décor, we ensure your shopping experience is as seamless as our curtain draw rods.

Shipping Information

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days (excluding weekends and holidays)
  • Standard Shipping: Via DHL or FedEx – 10-15 business days after dispatch (£12.95)
  • Free Shipping: Via EMS for orders over £50 – 15-25 business days after dispatch

We ship worldwide (excluding some Asian regions and remote areas). You’ll receive tracking information once your order is dispatched from our Cambridge workshop.

Our Hassle-Free Returns Process

Should your handmade cushion covers not match your expectations or if you need to exchange your curtain holdbacks for a different finish, our straightforward returns policy ensures your complete satisfaction.

Step-by-Step Returns Guide

Step 1: Initiate Your Return Within 15 Days

Email our Cambridge team at [email protected] with:

  • Your order number
  • Item(s) for return/exchange
  • Reason for return

Sample Email Template:

Subject: Return Request – Order #[Your Order Number]

Dear CURTAINS accessories Sale Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

• [Product Name] – [Quantity] Reason for return: [Please specify]

I understand I will need to cover return shipping costs unless the item is faulty. Please advise next steps.

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Prepare Your Return Package

  • Repackage items securely in original packaging
  • Include all components (e.g., curtain pole brackets, rings)
  • For fabrics: fold neatly and protect from damage

Step 3: Ship Your Return

We’ll provide return instructions via email. Return to:

CURTAINS accessories Sale
10 Mill Rd, Cambridge,
GB CB7L 4XT

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund & Exchange Details

Refund Processing

  • Inspection Period: 5 business days after receiving your return
  • Refund Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days after approval
  • Shipping Costs: Non-refundable unless due to our error

Exchanges

For exchanges (e.g., different size curtain rings or color of finials):

  • Follow standard return process
  • Clearly specify replacement item
  • New item ships after return processing
  • Price differences will be adjusted

Non-Returnable Items

To maintain our quality standards, we cannot accept returns on:

  • Custom-cut fabrics by the metre (unless faulty)
  • Made-to-order items (portieres, ironwork fireguards)
  • Final sale items (clearly marked)
  • Used or damaged products

Damaged or Faulty Items

If your dormer rods arrive damaged or your log basket has manufacturing defects:

  • Contact us within 48 hours of delivery
  • Include photos of the damage
  • We’ll arrange free return and replacement

Need Assistance?

Our Cambridge-based customer service team handles returns with the same precision we apply to our curtain pole installations. Contact us at [email protected] for any queries about your home furnishings order.