At CURTAINS accessories Sale, we take as much care with our returns policy as we do in crafting our premium handmade cushion covers and selecting our finest fabrics by the metre. Should your purchase not meet your expectations, our straightforward returns process ensures your complete satisfaction.

Our Returns Promise

We stand behind our products with the same confidence we have in our complete curtain pole sets. Most unopened, unused items in their original packaging can be returned within 15 days of delivery for a full refund or exchange. Some exclusions apply (see below).

Non-Returnable Items

To maintain quality standards, we cannot accept returns on:

  • Custom-cut fabrics by the metre (unless faulty)
  • Made-to-order items like our portieres and ironwork fireguards
  • Final sale items (clearly marked)
  • Any used or damaged products

Simple Returns Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our Cambridge team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return

Subject: Return Request – Order #[Your Order Number]

Dear CURTAINS accessories Sale Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

• [Product Name] – [Quantity]

Reason for return: [Please specify]

I understand I will need to cover return shipping costs unless the item is faulty.

Please advise next steps.

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Package Your Items

Repackage items securely in their original packaging, including all components (like curtain pole brackets or finials). For fabric returns, ensure they’re folded neatly and protected.

Step 3: Ship Your Return

We’ll provide return instructions. You’re responsible for return shipping costs unless the item is faulty. We recommend using a tracked service.

Return to:
CURTAINS accessories Sale
10 Mill Rd, Cambridge,
GB CB7L 4XT

Refund Process

Once we receive and inspect your return (typically within 5 business days):

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days after approval
  • Shipping Costs: Non-refundable unless return is due to our error

Exchanges

For exchanges (e.g., different size curtain rings or color of curtain holdbacks):

  1. Follow the return process above
  2. Clearly state your desired replacement item
  3. We’ll ship the new item once we process your return
  4. Price differences will be charged/refunded as needed

Damaged or Faulty Items

If your dormer rods arrive damaged or your log baskets have manufacturing defects:

  • Contact us within 48 hours of delivery
  • Include photos of the damage
  • We’ll arrange a free return and replacement

Need Assistance?

Our Cambridge-based customer service team handles returns with the same precision we apply to our curtain draw rods. Contact us at [email protected] for any queries.