At CURTAINS accessories Sale, we value your privacy as much as we value the craftsmanship in our handmade cushion covers and curtain poles. This policy explains how we collect, use, and protect your personal information with the same care we apply to selecting our premium fabrics by the metre.

1. Information We Collect

Just as our complete curtain pole sets require precise measurements, we collect only necessary information to provide our services:

  • Personal Details: Name, email address, phone number, and shipping address – as essential as curtain pole brackets are to your window dressings
  • Payment Information: Processed securely through our encrypted payment gateways (we never store full card details)
  • Order History: Your purchases of our products from curtain rings to outdoor fire bowls
  • Communication Data: Correspondence with our Cambridge-based customer service team
  • Technical Data: IP address, browser type, and device information – handled with the same precision as our dormer rods

2. How We Use Your Information

We use your data with the same attention to detail we apply to crafting our portieres:

  • To process and deliver your orders for curtain holdbacks, finials, and other home furnishings
  • To provide customer support from our UK-based team
  • To improve our products and services, much like we refine our curtain draw rods
  • To send relevant offers (only with your consent) about new arrivals like ironwork fireguards or fabrics by the metre
  • To prevent fraud, with security as robust as our log baskets

3. Data Sharing & Disclosure

We treat your data with the same discretion we apply to selecting our curtain pole brackets:

  • Service Providers: Trusted partners (payment processors, shipping carriers) who help deliver your orders worldwide (excluding certain areas)
  • Legal Requirements: When required by law, with the same precision as measuring for complete curtain pole sets
  • Business Transfers: In case of company restructuring, with appropriate safeguards

We never sell your data to third parties for marketing purposes.

4. Data Storage & Security

Your information is protected with security as sturdy as our curtain pole brackets:

  • Encrypted storage and transmission
  • Regular security audits
  • Limited access to authorized personnel only
  • Data retained only as long as necessary (typically 6 years for financial records)

5. Your Rights

You have rights over your data, as clear as our curtain poles:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request erasure under certain conditions
  • Objection: Opt-out of marketing communications
  • Restriction: Limit how we use your data
  • Portability: Request transfer of your data

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

Like the curtain rings that smoothly glide along our poles, our website uses cookies to enhance your experience:

  • Essential Cookies: For core functions like shopping baskets
  • Analytics Cookies: To improve our website performance
  • Marketing Cookies: Only with your consent, to show relevant offers

You can manage cookie preferences through your browser settings.

7. International Transfers

While we serve customers globally (with noted exceptions), your data is primarily processed in the UK with appropriate safeguards for any international transfers.

8. Policy Updates

We may update this policy occasionally, just as we refresh our collection of fireside accessories. Significant changes will be communicated to you.

9. Contact Us

For privacy questions, contact our Cambridge team:

CURTAINS accessories Sale
10 Mill Rd, Cambridge, GB CB7L 4XT
Email: [email protected]

Last Updated: [Insert Date]