At CURTAINS accessories Sale, we’re committed to helping you create beautiful living spaces with our carefully crafted home furnishings. Below you’ll find answers to common questions about our products and services.

Product Questions

What types of curtain accessories do you offer?
We specialise in complete curtain solutions including:
  • Curtain poles and complete sets
  • Finials, brackets and draw rods
  • Handmade cushion covers
  • Premium fabrics by the metre
  • Fireside accessories like log baskets and fire tools
Our products combine British craftsmanship with timeless design.
Are your curtain poles suitable for heavy curtains?
Yes, our complete curtain pole sets include sturdy brackets designed to support various curtain weights. For particularly heavy drapes, we recommend our ironwork brackets or dormer rods which offer extra strength.
Can I order fabric samples before purchasing?
Currently we don’t offer fabric samples online, but our premium fabrics are photographed in true colours and we provide detailed descriptions of weight and texture to help you make informed choices.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
When will my credit card be charged?
Your card will be charged when your order is processed, typically within 1-2 business days of placing your order.

Shipping & Delivery

Where do you ship to?
We ship worldwide except to certain remote areas and parts of Asia. During checkout, you’ll be notified if we’re unable to deliver to your location.
What are my shipping options?
We offer two convenient options:
  • Standard Shipping (£12.95): Via DHL or FedEx, arriving within 10-15 business days with full tracking
  • Free Shipping: For orders over £50 via EMS, arriving within 15-25 business days
Larger items like outdoor fire bowls may require additional shipping time.
How long will my order take to arrive?
All orders are processed within 1-2 business days. Delivery then takes:
  • 10-15 business days for standard shipping
  • 15-25 business days for free shipping
International customers should allow for possible customs delays.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied. You may return any item within 15 days of receipt by contacting our customer service at [email protected]. Items must be in original condition with all packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days, depending on your financial institution.

Customer Service

How can I contact customer service?
Our Cambridge-based team is happy to help! Email us at [email protected] for any inquiries about products, orders, or returns.
Do you offer design advice for curtain installation?
While we don’t provide formal design services, our product descriptions include guidance on pairing items (like which finials work with certain poles) and our customer service team can offer basic advice based on your room dimensions and style preferences.

We hope this FAQ has answered your questions. If you need further assistance, please don’t hesitate to contact us. At CURTAINS accessories Sale, we’re dedicated to helping you transform your house into a home with our quality British craftsmanship.